Refund and Returns Policy

Refund and Returns Policy
Website: dotstok.com
Contact Email: info@dotstok.com

At DotStok, we value your satisfaction and are committed to providing high-quality embroidery services and products. This Refund and Returns Policy outlines the conditions under which refunds or returns may be requested.

1. Eligibility for Refunds and Returns

We accept refund or return requests under the following conditions:

  • The product is defective, damaged, or significantly different from what was described.
  • The request is made within 14 days of receiving the product.
  • The product is unused, unwashed, and in its original condition, including all packaging and tags (if applicable).

2. Non-Returnable Items

The following items are not eligible for refunds or returns:

  • Custom or personalized embroidery orders.
  • Sale or clearance items.
  • Items damaged due to misuse, improper care, or accidents.

3. Refund Process

If your refund request is approved:

  • We will process the refund to your original payment method.
  • Refunds typically take 5–10 business days to reflect, depending on your payment provider.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Return Process

To request a return, follow these steps:

  1. Contact Us: Email info@dotstok.com with your order details, reason for the return, and supporting photos (if applicable).
  2. Approval: Once approved, you will receive instructions for returning the item.
  3. Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible items, subject to availability. If the desired item is unavailable, a refund or store credit may be provided.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible for custom or personalized orders already in production.

7. Contact Us

If you have any questions or need assistance with a refund or return, please contact us:

Thank you for choosing DotStok. We are dedicated to ensuring your satisfaction with our embroidery services and products.

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